The third and final stage requires the firm to set a budget and management systems; these must be measurable touchpoints, such as audience reached across all digital platforms. Furthermore, marketers must ensure the budget and management systems are integrating the paid, owned and earned media of the company.[67] The Action and final stage of planning also requires the company to set in place measurable content creation e.g. oral, visual or written online media.[68]

If businesses have an improved credibility it has advantages for the customers. This is because it implies that the business is providing a good service and they are well known for their reputation which means it should be a safe and easy shopping experience without any hassle. At ASOS they are always trying to ensure that they carry out tasks which will enable them to attract potential customers as well as retaining existing customers. Also some businesses sponsor charities as it can improve their credibility and give them a better reputation. At ASOS they try to ensure that they improve their credibility by investing money into training their employees to high standards, by investing to market sectors which are popular and demanded by the customers. At ASOS they also encourage their customers to join their forums to take suggestions and also for customers to spread a positive image of the business. Also on the ASOS website there is a section which includes information about the positive features and success that the business has. For example ASOS was the first UK online company to launch a catwalk and these are uploaded onto the ASOS website. They have also received awards from cosmopolitan and other companies for the products and service that they provide. Below is an print screen of the ASOS website which shows one of the products shown on a model on an cat walk. By doing this it allows the customers to get an better view of the product and gain a similar shopping experience to what they would get if they was high street shopping this will therefore improve credibility.


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Just two days after Christmas, I received a message from the site owner asking if there was some type of update over the holidays. Traffic dipped sharply on Christmas Day, which it typically wouldn’t do based on their niche, and had gone down more and more since. Traffic typically only goes down by about 20% on Christmas Day and it was down 50% this year. That’s typically not the case from a historical perspective for the site and they were worried that an algorithm update impacted the site again.
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