Marketing on the internet is especially important for building relationships with customers in order to increase your customer retention levels. Social media in particular can be highly effective. On social media sites like Twitter and Facebook, you can comment on reviews, answer questions, field concerns, and respond to criticism. When you interact with your customers online, you show that there’s a human behind the logo, and most importantly, that you care. This is especially important for small businesses that must excel in customer service.
After your site has been built out, creating a social media presence is the best second step for most businesses. All businesses should have a Facebook Page that’s fully fleshed out with plenty of information about your business. Depending on your audience, you can also start a Twitter, Instagram, and/or Pinterest account. Social media is a long-term commitment that requires frequently updating and monitoring, but it’s one of the best ways to build an online community around your business.
Marketing is the core of commerce: it is the art and science of bringing products to market and introducing them to consumers. The evolution of marketing creative strategies and outlets is rapidly changing due to social media and other online outreach opportunities. Marketers, brand managers, product developers, artists, and entrepreneurs who want to thoroughly understand how to use social media outlets and other online media to sell products and reach new audiences should take this course. Explore social and online media from both theoretical and practical standpoints, from basic introductions to advanced insights.
Your Brand Persona and Target Audience. When you eventually start creating content, you have to know who you’re talking to and tailor your brand voice to appeal to them uniquely. If you aren’t targeting the right audience (those people who will lean in to hear what you’re saying), you won’t find success. And, if you can’t find a way to stand out, you’ll blend into the hordes of other brands competing for attention in your industry.