For businesses to do market research it would be cheaper for them to use internet marketing and as it is cost effective the business will be able to invest more money. Market research is very important for businesses to use. Market research is when a business gathers information from their customers. The business will find out facts like what people buy, what they want, what they think and how they can improve and develop the service they are providing. At ASOS to gain this information they have online surveys and they also email customers to ask them about their opinions, this is much cheaper and easier to complete in comparison to traditional market research. They also have blogs and forums where customers are able to give their feedback and suggestions; this therefore means that ASOS can get a wider range of opinions and find methods of improvements. With cheaper market research it will mean that the business will be able to invest money into developing and expanding the business and by doing this it will gain customer satisfaction. Below is an print screen of the ASOS life website this is where the customers are able to communicate with each other and also with the business. It is an open conversation where anyone can join and leave their feedback. This is one of the sources of market research that the business will use as the customers will leave suggestions of new market sectors that the business can invest into and the customers can leave feedback of the faults that they have found within the business and they can find ways of improving this so it will allow them to provide better customer service.
Our leadership philosophy is to both lead and be led. We derive guidance and strength from every team-member in the company no matter what rank or experience level. We invest a great deal of time and resources in recruiting and developing the best talent in the industry. Every team member at IMI is encouraged to be an emerging leader and take on responsibility outside of their normal role. That is what makes IMI great and why we continue to flourish.
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